REVIEW · LONDON
London Eye Ticket, Big Bus Hop-on Hop-Off Tour & River Cruise
Book on Viator →Operated by Big Bus London · Bookable on Viator
London makes more sense when you can move at your pace. This combo pairs London Eye views with a hop-on hop-off bus and a one-way Thames cruise, so you get big sightlines and then time to choose what to linger on. You’ll also have audio commentary in 7 languages with earphones, which helps you turn a long ride into real context.
My favorite parts are the panoramic payoff from the London Eye and the flexibility of jumping on and off as neighborhoods change. The main catch is that London traffic and stop waits can cut into your schedule, especially on bus routes that run less often.
In This Review
- Key Highlights You’ll Notice Right Away
- What You’re Paying For With This $82.38 Combo
- Best Game Plan: Cruise, Then London Eye, Then Bus
- London Eye Time Slot and the Pod Views
- Thames River Cruise: Tower to Westminster (Not a Full Circuit)
- Big Bus Hop-On Hop-Off: Use the Audio and Beat the Waits
- Westminster to Tower: Where the Landmarks Show Up Fast
- West End and Hyde Park Edges: From Piccadilly to Kensington
- Paddington, Baker Street, and the Oxford Circus Area
- North London Add-On Reach: British Museum and Kings Cross
- Walking Tours With the 48-Hour Ticket Option
- Practical Tips to Make This Feel Smooth (Not Exhausting)
- Should You Book This Combo Ticket?
- FAQ
- What’s included in the London Eye Ticket, Big Bus Hop-on Hop-Off Tour & River Cruise?
- Is the Thames cruise a full loop?
- How long does the experience take?
- Do I need to pre-book my London Eye time slot?
- When does my hop-on hop-off ticket become valid?
- Do I need to use a mobile ticket at the stops?
- Are walking tours included?
- How often do buses run?
- Are service animals allowed?
- Is wheelchair access available?
Key Highlights You’ll Notice Right Away

- London Eye first-time setup is timed: you pre-book a time slot and then redeem on arrival
- Thames cruise is one-way: Tower of London down to Westminster Pier
- Audio actually makes the bus worth it: commentary in 7 languages with complimentary earphones
- Bus timing can swing: traffic delays and longer waits happen, even when buses are frequent
- Use the app to avoid guesswork: live tracking helps you find the right bus at the right stop
- Walking tours only with the longer ticket: Royal Walk, Jack the Ripper, or Harry Potter on the 48-hour option
What You’re Paying For With This $82.38 Combo

This ticket is a bundle, and the value comes from stacking three different ways to see London in one go. You get entry to the London Eye, access to a Big Bus hop-on hop-off tour (24- or 48-hour validity, depending on what you choose), and a Thames cruise between Tower of London and Westminster Pier.
On paper, it looks like a lot. In practice, it’s a smart plan if you want skyline views (Eye), landmark context (bus audio), and river scenes that you can’t get from land.
A few more London tours and experiences worth a look
Best Game Plan: Cruise, Then London Eye, Then Bus

If you want the day to feel like a win, I’d start with the Thames cruise before you commit to sitting on the bus in peak traffic. The cruise route ends at Westminster Pier, which drops you close to the area where the London Eye dominates the skyline.
Then, head to your booked London Eye time slot and enjoy the rotation at an unhurried pace. After that, hop back onto the bus and use it to explore beyond Westminster, without burning time backtracking.
One more practical tip: before you step off the bus for the Eye, confirm how your ticket is being redeemed. A couple of travelers ran into scanning and redemption friction at the Eye and had to go back for proper issuing.
London Eye Time Slot and the Pod Views
You’ll pick your London Eye time slot in advance using the Big Bus Manage My Booking portal. That matters because the Eye is popular and you don’t want to burn half your morning lining up when your schedule is already tight.
Once you’re there, you’ll enter with your included ticket, and the experience is set up for comfort: you can sit or stand. The pod completes a full rotation in about 30 minutes, which gives you enough time to scan from one side of the city to the other without feeling rushed.
A small thing, but it matters: there’s a camera when the pod is returning, so don’t have your back turned if you want the group photo. Also, if you’re relying on a mobile voucher, be ready to redeem at the Eye reception staff.
Thames River Cruise: Tower to Westminster (Not a Full Circuit)

The Thames cruise included here is one-way, running between Tower of London and Westminster Pier. That’s excellent for seeing the river’s biggest landmarks in a single ride, but it’s not the full loop some people expect.
The cruise has live onboard commentary in English, which adds a layer you don’t get on a basic hop-only sightseeing boat. The other reality check is crowding: there can be busy ferries, and it’s not unheard of to end up standing for parts of the ride.
Plan for walking at the end. A couple of people found they had to walk after the cruise, which is normal on the river, but it’s good to budget a little time so you don’t feel rushed when you reconnect with the bus and the Eye.
Big Bus Hop-On Hop-Off: Use the Audio and Beat the Waits

The Big Bus portion is the backbone of this combo. You’ll get open-top sightseeing with audio commentary available in 7 languages, and earphones are provided when you board. That’s huge value because the bus routes are long, and without audio you’d mostly be staring at buildings through traffic.
Here’s the honest tradeoff: buses can get delayed. London road traffic is real, and some departures can be slower than the schedule promises, especially when you hit busier central areas.
Also pay attention to route frequency. One traveler specifically flagged that the green route can mean longer waits, roughly 30–45 minutes between buses. Your best defense is the app’s live tracking, which helps you see where the bus is instead of waiting in the dark.
Finding stops can be the other time sink. If you’ve ever wandered around a major street looking for the right boarding point, you’ll know the frustration. Use the stop directions in the app and double-check you’re at the correct designated stop before you wait.
You can also read our reviews of more boat tours in London
Westminster to Tower: Where the Landmarks Show Up Fast

This is the part of London where the sights stack up like a greatest-hits album. Even if you hop on and off, the route gives you repeated chances to catch photos and then decide what’s worth getting off for.
If you ride through the Westminster corridor, you’ll pass by classic government and parade-area landmarks like Horse Guards Parade and the Whitehall stretch. The London Eye itself is a major visual anchor near the river, so you’ll likely see it more than once from the bus as you move toward the South Bank.
From there, the route heads toward Waterloo Station and then toward Covent Garden, which is useful if you want to mix sightseeing with a meal area. Continuing onward, St. Paul’s Cathedral and the Monument to the Great Fire of London are standout stops if you like recognizable skylines and London’s signature historic landmarks.
Then you move into the river-crossing landmarks zone: London Bridge leads you toward Southwark, and from there you reach the Tower of London area. The Tower stop is especially important because it lines up with the Thames cruise end/start points in the overall flow of the day.
West End and Hyde Park Edges: From Piccadilly to Kensington

This combo doesn’t just live in the postcard center. The bus route reaches into West London, where neighborhoods change fast and the architecture gets more varied.
You’ll start in the West End style of streets near Piccadilly and Green Park Underground, then roll past the Hyde Park perimeter around areas like Marble Arch and Hyde Park Corner. If you like high-contrast sightseeing, this is a good section because it runs from big shopping streets to park-side views.
The bus also hits shopping icons like Regent Street and Piccadilly Circus, plus a stop near Harrods for that classic Knightsbridge moment. Nearby stops like Natural History Museum and Gloucester Road are great if you want an easier museum pairing without needing a plan from scratch.
If you continue west and south, you get into the Kensington pocket: Kensington Palace and Kensington Gardens are the obvious draws. Past that, stops like Bayswater Road and Lancaster Gate help you cover the “residential-but-still-touristy” feeling of this part of London.
Paddington, Baker Street, and the Oxford Circus Area

Another reason this ticket works is that it gives you practical reach into transit hubs. Paddington Station is on the route, as is Edgware Road, which helps if you’re trying to reposition yourself for dinner plans or a museum in the opposite direction.
Then comes Baker Street, which is one of those stops people instantly recognize, even if you only know it from pop culture. After that, you reach Oxford Circus and Margaret Street, which is a strong area to jump off if you want shopping and energy without committing to a single attraction.
A few people noted the bus can be limited by road rules in central areas. One traveler pointed out the bus couldn’t drive right in front of Buckingham Palace, which means you may need to walk a bit depending on where the road access allows the bus to stop.
North London Add-On Reach: British Museum and Kings Cross
If you pick the 48-hour option, the bus becomes even more useful because you’re not squeezed into one continuous loop. The route pushes north to Euston Square, Euston Station, King’s Cross, and St. Pancras, and it includes The British Museum area stops.
This matters if you want a flexible “cover ground” plan on day one and a more targeted sightseeing day two. It also helps you connect major rail zones to major sights without relying on constant Tube transfers.
Walking Tours With the 48-Hour Ticket Option
If you upgrade to the 48-hour Big Bus option, you get choice of three guided walking tours. They’re scheduled at specific times tied to designated bus stops, so you’ll want to plan which day and which neighborhood you’ll focus on.
The included options are:
- Royal Walk at Stop 8 at 10:00
- Jack the Ripper at Stop 19 at 13:00
- Harry Potter at Stop 21 at 16:00
Even if you’re not sure you’ll do all three, this is a nice value add because it gives you guided street-level context after you’ve already used the bus and cruise to orient yourself from above.
Practical Tips to Make This Feel Smooth (Not Exhausting)
If you do one thing, do this: use the app’s live tracking to avoid long waits. Multiple travelers reported bus wait times that were longer than expected, and live tracking helps you reduce the time you spend standing around guessing.
Bring sun protection if you’re riding on a hot day. One traveler noted the open-top experience was great for views, but the lower deck can feel hot, and there isn’t much in the way of strong cooling. Plan for the reality of being in London weather, even when you’re using an open-air vehicle.
Budget for walking transitions. Between getting to the Eye, moving to the cruise pier, and then reconnecting with your bus stop, you’ll likely walk more than you expect, even though this ticket is built to be efficient.
Finally, have a backup mindset for disruptions. One traveler experienced stop closures during a protest and another noted huge impacts around a marathon timeframe, which can affect routes, stops, and availability on the day.
Should You Book This Combo Ticket?
Book it if you want a one-stop plan that mixes skyline views, river scenery, and guided context from a bus with audio. It’s a strong choice for first-timers, short trips, and families who want the flexibility to hop off near what grabs attention without building a detailed day-by-day schedule.
Skip or reconsider if your schedule is extremely tight or you hate waiting. Traffic delays and longer bus intervals can eat time, and the cruise is one-way, so you’ll want to align your expectations with that.
My decision rule: if you’re excited about the London Eye and you’re also okay using the bus as your flexible connector, this combo is good value for London in a limited timeframe. If you only want one of the three components, you may do better simplifying the plan.
FAQ
What’s included in the London Eye Ticket, Big Bus Hop-on Hop-Off Tour & River Cruise?
It includes London Eye entry, a Big Bus hop-on hop-off sightseeing tour (24- or 48-hours), and a Thames river cruise. You also get audio commentary in 7 languages with complimentary earphones.
Is the Thames cruise a full loop?
No. The river cruise is one-way between Tower of London and Westminster Pier.
How long does the experience take?
The total duration is listed as about 3 hours 35 minutes.
Do I need to pre-book my London Eye time slot?
Yes. You pre-book a London Eye time slot using the Big Bus Manage My Booking portal, and the details are provided on your voucher.
When does my hop-on hop-off ticket become valid?
Its validity period begins from the date and time it is activated.
Do I need to use a mobile ticket at the stops?
Yes. You can activate your mobile voucher or QR at designated Big Bus stops to board and use the hop-on hop-off service.
Are walking tours included?
Walking tours are included only with the 48-hour ticket option, and you can choose one of three: Royal Walk, Jack the Ripper, or Harry Potter.
How often do buses run?
Frequency depends on the route. The green route can have longer intervals (around 30–45 minutes), while other routes may be more frequent, but traffic can still affect wait times.
Are service animals allowed?
Yes. Service animals are allowed.
Is wheelchair access available?
The buses are equipped for wheelchair access, and the experience is described as suitable for most travelers.


























